Online Policies
Penny's from Heaven
261 Market Square
Lake Forest, IL 60045
tel. (847) 735-7375 fax (847) 735-9678
Returns & Exchanges
We will gladly accept returns within fifteen days of the purchase date for an exchange or refund. Shipping and handling fees are not refundable. Custom orders (bedding, furniture, artwork, personalized and monogrammed items, and accessories) may not be returned or exchanged. If you are not completely satisfied with an item and would like to return or exchange it, please mail the item with the original packaging to:
Penny's From Heaven 261 Market Square, Lake Forest, Illinois 60045
Include your name, address, phone number, receipt or gift box and a note indicating what you would like to receive as an exchange. Also, please include your credit card number for any price difference and shipping charges. We are unable to accept returns of merchandise that has been worn, used, soiled or damaged. Merchandise must be returned with the original packaging and/or tags to insure a complete credit. Please ship your returns via UPS, FedEx or Insured Parcel Post to insure that we receive your package. Sale items may not be returned. If you have any questions please send an email to customerservice@pennyslakeforest.com Thank you.
Shipping & Handling
We ship your packages using UPS Ground unless you specify a faster method. You can usually expect to receive your order within 7-10 business days. Please note that orders placed after 2:00 pm CST will not be shipped until the following business day. Additionally, orders placed on Saturday or Sunday will not be shipped out until Monday, because UPS does not pick up packages on weekends. Shipping fees are not refundable unless you receive a damaged item.Sales Tax
Sales tax is 7.5%. Purchases shipped out of state will be tax exempt.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shopping Online
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)
